Customer Services

 

• CRM Summit - Networking and educational event for C-level decision-makers in Customer Relationship Management.
• Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
• Customer Strategy & Management - Exhibition and conference for customer service, sales, IT, marketing and senior corporate management who are developing strategy and sourcing products and services.

Associations

• The Association of Support Professionals - A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
• Consortium for Service Innovation - A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.
• Contact Professionals Alliance - Canadian associaton for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.
• Customer Care Institute (CCI) - CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
• Customer Satisfaction Measurement Association - An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
• Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
• Customer Service Institute of Australia - CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.
• International Customer Service Association - Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
• Mystery Shopping Providers Association - Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.
• Toronto Chapter of the International Customer Service Association - Membership details, activities, newsletter, career opportunities, and contact information.

Consulting

• AchieveGlobal - Helps improving the performance of their people through training in leadership development, sales effectiveness and customer service.
• Adroit Consulting - Focused on strategy and operational change in mid-market companies, specializing in improving sales, channels, customer service and product marketing execution, yeilding measurably improved profit and ROI.
• Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
• AeroComp Consulting Inc. - Conducts customer service and relationship marketing consulting. Profile, rates and contact details.
• Ageless Media - Management and technology consulting company that specializes in customer relations and customer service systems.
• Business Insights Group - Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits.
• Caleris - Offers support and reporting services for ISP.
• Cape Consulting Ltd - Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.
• CRM (UK) Ltd - Consultancy practice specialising in customer relationship management. Details about the company, services, clients, publications, events and contact information.
• The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.
• Customer Transformations Ltd. - Consultants in sales and customer services.
• CustomersFirst. - Assists companies in obtaining, analyzing, and responding to their customers' feedback. News, products and services, contacts.
• EBI Consulting - Providing assessment and consulting services. learning room, press services.
• eLoyalty - Management consulting, systems integration, and managed services company focused on optimizing customer interactions.
• Eworkmarkets - Specialized experts are found for technical field consulting, troubleshooting, research.
• GCCRM - Offers customer relationship management evaluation services. Case studies, training programs and links to resources.
• Hamilton Contact Center Services - 24/7 contact center providing inbound, outbound, and e-contact services. Specializing in sales, tech support, and customer service.
• Harding & Yorke Group Plc - Provides loyalty, empathy and customer relationship solutions. Company mission, list of clients and contact information.
• Keep Customers - Informative site dedicated to keeping current customers.
• NRS Corporation - Contains information on customer satisfaction research, employee, trade and supplier feedback, and sales generation services.
• Parago, Inc. - Design, development and management of customer service focused marketing programs.
• Reviewit4u.com - Provides service evaluations, online reviews, personal concierge services, and research.
• Roger Rowett and Associates - Focus on service evaluation and customer consultation. Specializes in care, education, and training.
• The Service Quality Department - Customer service consulting and training organization.
• ShopTalk - Providing business solutions and strategies for organizations and clients about changing trends in the retail world.
• Snow & Associates - Dedicated to information and training regarding customer service and leadership issues.
• Support Channel Ltd. - Specialists in the topic and in customer management. List of services and contact information.
• Synetro Group, LLC - Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts.
• TARP - Specialises in the measurement of customer satisfaction and loyalty.
• Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
• Your Customer Ltd. - Specializing in customer service assessments and improvements. Details of services and processing. Contacts.
• Zero Variance - Provider of quality, compliance, and performance assurance services to the contact center industry.

Education and Training

• Australian Achiever Awards - Awards to recognise excellent customer service, giving you a distinctive edge over competitors.
• Belding Skills Development Corp. - Provides seminars and workshops on the topic. List of services, newsletter and contacts.
• BizHotline - Business training videos and CDs for customer service, corporate human resource, business management, sales, and team building.
• Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company
• Communication Strategy Consultants - Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
• ContactPoint - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
• Corporate Dynamics, Inc. - Training and consulting solutions for customer service, sales, and management related issues.
• Craig Harrison's Expressions of Excellence - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
• Customer Care Training and Consulting - Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
• Customer Focus, Inc. - On-site customer service training for service representatives.
• Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
• Customer Service University - Provides customer service videos and training programs. Includes online ordering and contacts.
• Customer Service Works - Provides training programs and consulting services. Public workshops, newsletter and contact details.
• CustomNet Services - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
• Davina D. Burke Training and Consulting, Inc. - An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel.
• Dionco Inc. - A retail consulting firm specializing in retail selling skills and customer service skills.
• Expressive Concepts - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
• Ford, Lisa - Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
• Gehegan & Associates - Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
• Glasstap Training Services - Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
• Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
• The I.M.P.A.C.T. Training Group, Inc. - Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
• Interaction Metrics - Customer service audit specialists.
• JoAnna Brandi & Company, Inc. - Customer care training program for managers.
• Jones Associates - Specializes in researching, preparing and delivering training programs
• Kandan, M. - Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
• Learning Curve - Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
• Learning Journey, Inc. - Solutions to help increase employee morale and give better customer service through communication and corporate culture.
• LMR Associates - Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
• Mark Eppler & Associates - Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
• Martrain Ltd - Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
• Measure-X - Customer service and retention training and measurement. Includes testimonials and services.
• M2S2 Communications - Provides services focused on the telephony industry. Profile, events and contact information.
• Myra Golden Seminars - Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
• Optimum Operating Procedures and Services Pty Ltd - Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
• Oriel Training - Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
• Peak Perfomance International Pty Ltd - Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
• The Physics of Customer Service - International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
• Power Train - Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
• Professional Edge - Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
• Progressive Image - Customer service skills, coaching and executive training. Includes testimonials and events.
• Rapid Results - Offers training covering customer service, sales, leadership, telephone skills.
• Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
• 1stCo Business Development - Custom training solutions in customer service.
• Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
• SunShower Learning - Video-based training program to inspire positive attitudes in front-line customer service employees.
• Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
• Telephone Doctor - Customer service and telephone skills training company.
• Thank You Very Much, Inc. - Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
• Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
• Total Performance Limited - Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
• Vital Signs Training - Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service.
• The WOW Class - Client service training programs.
• WOW! Performance Coaching, Inc. - Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.

News and Media

• CRM & SFA Best Practices - Features articles about using and setting up customer relationship management and sales force automation solutions.
• CRM Blog - News and commentary on CRM topics, including software and implementation.
• CRM Daily - CRM news and information.
• CRM Event - Resource featuring weekly updated news and event schedules.
• CRM Today - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
• CRMDirectory.com - News, products, and tutorials for those interested in customer relationship management.
• CSM - Journal, advice and information for customer service professionals.
• Customer Management Community (CMC) - News, information, advice and best practice case studies.
• Customer Service Group - Resource for customer service, call center and helpdesk professionals.
• Customer Service Point - Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.
• destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
• eCRMGuide - Customer relationship management and e-business news.
• eCustomerServiceWorld.com - Articles, case studies and white papers as well as news, information, advice and jobs.
• European Centre for Customer Strategies (ECCS) - Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
• Orange County Business Journal - The source for local business news and information.
• Outsourcing CRM - Case studies and best practices focused on customer relationship management.
• The WOW! Awards - Recognise those companies that go further and deliver awesome service.

Customer Service Software

• Aceflex - All-in-one multi-channel e-commerce software product for small/medium size companies worldwide.
• Actricity - Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.
• Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.
• Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
• Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.
• Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.
• Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.
• Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.
• ClearFrame Solutions Corp. - Provides customer service software to government and utilities throughout North America. Company profile, contacts.
• Cloudgate, Ltd. - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
• CRM Software Solutions - Provides information about customer relationship management for businesses.
• CRM Technologies Ltd. - Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.
• CRM4Insurance - Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.
• CRMXchange - Offers webcasts, online chat sessions, white papers, event calendars, and product directory for Customer Relationship Management (CRM), call center, and telemarketing professionals.
• CScontact - Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).
• CustomerFAQs Solutions Ltd. - Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
• eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
• Exametric, Inc. - Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning.
• Fidelia, Inc. - Develops network, systems, and application performance monitoring software, including NetVigil, which provides real-time and historical performance reporting for enterprises and service providers.
• FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
• Groopz E-Commerce - Real-time customer service application that allows you to chat with web site visitors.
• HelpBasePro - Provides helpdesk solution with queues, custom fields, inbound and outbound email processing.
• InterFAQs - Featured automated FAQ system and knowledge base software. List of features, demo.
• Knova - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
• Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
• LiveWire Logic - Developers of RealDialog automated customer service solution for sales and support queries.
• Novo Solutions - Offers solutions for online customer service and document management.
• Practical Solutions Inc. - Offers a comprehensive software package for service industry companies.
• Precision - Developer of help desk solutions.
• Q-go - Customer communications software based on natural language technology.
• Querybot Systems - Automated knowledge base and interactive FAQ systems intended for small businesses.
• QueueVision Inc. - Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.
• RaiderCSS - Provides real time web based Java customer support software and live help solutions.
• Rapid Stability Incorporated - Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
• Respond UK Plc - Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.
• ResponseTek Networks Corp. - Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
• Satmetrix Systems - Software and services company focused on customer experience management.
• ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
• The Service Manager - TSM - Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.
• Simon Dutton Associates Ltd - Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.
• Skywire Software - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
• SupportSentry - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
• TouchPoint One - Offers customer experience measurement solutions can help your company distinguish itself from the competition.
• Transversal Corporation Ltd - Offers call centre knowledge management solutions. List of products. Contacts.
• Tree Management Systems, Inc. - Customer management software for tree, lawn, and landscape companies.
• Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
• Velaro - Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce.
• ViewsCast - Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
• Vuechat - Web-based customer service solution with webcam video.
• Witness Systems - Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.

Mystery Shopping

• Acorn Management Associates - Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
• ACRA, Inc. - Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
• Advanced Phone Ups - Telephone training and mystery shopping of all types of vehicle dealerships.
• All-Star Customer Service, Inc. - Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
• Amusement Advantage, LLC - Amusement park mystery shopping. Online application.
• Anonymous Insights, Inc. - Marketing research firm that specializes in customer satisfaction programs. Online application.
• Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
• AQ Services International - Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
• Ardent Services, Inc. - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
• Ascent Research Associates, LLC - Offers mystery shopping and consulting services for restaurant, property management, retail and a variety of other industries in the United States and Canada. Web-based reporting. Online application.
• Associate Consumer Evaluations Mystery Shopping - Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
• At Random Communications - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
• Ath Power - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
• Bare Associates International - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
• Barry Leeds and Associates - Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
• Berring HIne Consulting - Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
• Business Evaluation Services - Business and retail on-site, telephone and customer feedback secret shopper services.
• C-Chex - Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
• Certified Reports, Inc. - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
• Check Mark, Inc. - Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
• Checkout (UK) Ltd - A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
• ComSim, Inc. - Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
• Confero, Inc. - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
• Consumer Research Group (CRG) - Mystery shopper consultant services to the retail industry.
• Count On Us - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
• Creative Image Associates - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
• Customer Point of View - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
• Customer Service Perceptions - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
• Customer 1st - Full service mystery shopping company providing on-line reporting for customer service evaluation.
• A Customer's Point of View, Inc. - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
• CV Marketing Research Inc. - Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
• Data Quest, Ltd. - Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail).
• Douglas Stafford International - Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
• DSG Associates, Inc. - Mystery shopping services to the retail food service industry. Online application.
• Dynamic Advantage - Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
• eMysteryShopper - Independent review of website usability and efficiency from a customer's point of view. Online application.
• Evaluation Systems for Personnel - Provides mystery shopping and sales training services. [Houston]
• Feedback Plus, Inc. - Customized mystery shopping programs.
• Frontline Shoppers Inc. - Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
• Game Film Consultants - Video mystery shopping.
• GAPbuster Worldwide - Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
• Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits.
• Green & Associates - News, articles, and mystery shopper details.
• Greet America Mystery Shopping - Conducts many types of evaluations and surveys across North America.
• Guest Check - Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
• Hidden Concepts Inc. - Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
• Hilli Dunlap Enterprises - Services offered, contact details, and application to be a shopper.
• Hindsight - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
• The Hotel Shopping Network - Provider of hotel mystery shopping and sales training services to the hospitality industry.
• ICC - Decision Services - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
• ICU Associates Inc. - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
• Image Checkers - Providers of mystery shopping services.
• Imaginus Training & Development Inc. - Mystery shopping, web shopping, training, motivational seminars, and focus groups.
• Imyst, Inc. - Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
• Infotel - Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
• Inland Retail Services - Specialists in mystery shopping and merchandising services. Includes services and contacts.
• The Insight Group International - Provides food and beverage service evaluations and full property evaluations for hotels.
• IntelliShop - Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
• ITS (Incognito) - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
• J. E. Lowery Professional Services Corporation - Customized mystery shopping services.
• Jancyn Evaluation Shops - Secret shopping services used by the retail, restaurant and rental housing industry.
• JKS Mystery Shopping Ltd - Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
• J.M. Ridgeway Co. - A market research and mystery shopping company providing national coverage.
• Kinesis - Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
• The Kirandt Group, LLC - Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
• MacPherson Mystery Shopping and Research - A British company specializing in worldwide mystery shopping and market research.
• Mars Research - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
• Michelson & Associates, Inc. - Description of the company and services offered. Apply online to be a shopper.
• Mystery Shop Inc. - Print, telephone, and video mystery shop services.
• Mystery Shopper, USA - Sign up to be a shopper or inquire about using this business's services.
• Mystery Shoppers - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
• Mystery Shoppers Ltd. - Mystery shopping and customer service training and consultancy services. UK.
• Mystery Shopping Providers Association - Trade association of mystery shopping providers and resource for shopper applicants.
• Mystery Shopping Resources - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
• Mysteryshopomatic.com - Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
• Mysteryshopper.com.au Pty Limited - Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
• Mystique Shopper LLC - Mystery shopping services to varied industries. Web-based reporting.
• National Shopping Service - Mystery shopping in America and Europe.
• National Shopping Service Network, LLC - Offers a variety of mystery shopping services.
• Northwest Loss Prevention Consultants - Restaurant, apartment and retail mystery shops. On line shopper application.
• Pacific Research Group - Services include mystery shops, site inspections, and phone surveys.
• The Performance Edge, Inc - Mystery Shopping services. Customer Service Feedback. Online application.
• Performance In People Ltd - UK-based telephone and video mystery shopping services.
• Person To Person Quality - Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
• Pinkerton Field Research Services - Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
• Power Information Gathering Services - UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
• Premier Service - A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
• Presence Quality Mystery Shopping - Specialists of network assessments.
• Quality Assessments Mystery Shoppers, LLC - Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
• Quality Consultants, Inc - Conducts mystery shopping and quality reports for restaurants and lodging facilities.
• Quality Eye Mystery Shopping - A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
• Quality Scheduling Group LLC - Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
• QualityWorks Associates - A market research organization that conducts surveys and mystery shopping.
• Reality Check Mystery Shopper - Shopper evaluations. Apply online.
• Restaurant Evaluators, Inc. - Customer feedback and evaluation services. Company profile, news and contacts.
• Retail Maxim - UK-based mystery shopping services including competitor visits and internet and telephone shopping.
• Retail Rapport Ltd. - Mystery shopping agency. List of services, details about applying, and contact information.
• RetailTrack - Retail, service, hospitality and call center mystery shopping.
• Richey International - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
• Satisfaction Services, inc. - Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
• Schryver Enterprises. LLC - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
• Second To None, Inc. - Full service mystery shopping solutions. Apply online.
• Secret ShopNET - Mystery shopping services. Apply online.
• The Secret Shopper Company - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
• Secret Shopping Services - Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
• Secret Sleuths - Services offered, staff, contact details, and shopper application.
• Sensor Quality Management Inc. - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
• Service Alliance, Inc. - Provides mystery shopping services to a variety of industries throughout the United States.
• Service Check - Customer service audits performed throughout North America.
• Service Evaluation - Provides a comprehensive solution for keeping on top of the front line.
• Service Excellence Group - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
• Service Intelligence, Inc. - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
• Service Performance Group - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
• ServiceSense - Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
• ServiceTRAC, Inc. - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
• SG Marketing Group - Company description, services offered, and online shopper application.
• Shadow Shopper - Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
• Shadow Shopper - Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
• Shop'n Chek - Offers mystery shopping and market research services for customer satisfaction measurement in Australia and New Zealand. profile and contacts.
• Shop'n Chek International - Mystery shopping and market research services for customer satisfaction measurement.
• Shopper Anonymous - Australian mystery shopping organization.
• Shoppers' View - Provides mystery shopping on site and by telephone to the retail industry. Online application.
• Shoppers Critique International - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
• Shoppers, Inc. - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
• Sights on Service, Inc. - A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
• Sinclair Service Assessments - Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
• Sipe and Associates - Provides customer service evaluations, mystery or secret shopping services.
• SNEAK PEAKms - Offers a variety of customized mystery shopper and caller services.
• Sonya's Mystery Shoppers - Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
• Speedmark Information Services - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
• A Step Above Service Evaluations, Inc. - Florida-based service evaluations to varied industries.
• Support Financial Resources, Inc. - Customer-driven mystery shopping and consultative services specializing in the financial services industry.
• Sutter Marketing - Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
• Tenox Appraisal Systems - Customer satisfaction measurement specialists.
• Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
• U.S. Mystery Shoppers, Inc. - Offers services to retail and service industries in the United States. Online application.
• Verification Roberte Inc. - Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
• Video Stars Real Time Video Training - Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
• VisitorFriendly - Assesses the visitor friendliness of websites, using real internet customers as paid reviewers. Located in the UK.
• Westcoast Mystery Shopping - Specializes in serving smaller retail chains throughout North America.
• The Christian Science Monitor - Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)