Customer Relationship, Service and Support
CRM Summit - Networking and educational
event for C-level decision-makers in Customer Relationship Management.
Customer Service Week - Information, planning
assistance, and celebration support materials and products for customer service
week, the first week of October each year.
Customer Strategy & Management
- Exhibition and conference for customer service, sales, IT, marketing and senior
corporate management who are developing strategy and sourcing products and services.
The Association of Support Professionals
- A national (U.S.) organization dedicated to the advancement of the software support
profession. Members can join local chapters to share ideas, insights, and experiences
with their colleagues.
Consortium for Service Innovation
- A non-profit alliance of customer service organizations that are working together
to solve industry-wide challenges. Events, current members, mission, programs, press,
articles and membership details.
Contact Professionals Alliance - Canadian associaton
for call centre managers, supervisors, and other operational staff. Meets monthly
in Toronto and Mississauga.
Customer Care Institute (CCI) - CCI is
an international organization serving customer care professionals. We focus on customer
care issues found in the customer service, consumer affairs, telemarketing and help
Customer Satisfaction Measurement Association
- An association for customer satisfaction management professionals to help in identifying
practices that improve customer satisfaction levels for their company.
Customer Service Benchmarking Association
- Association of companies that conducts benchmarking studies to identify the best
practices surrounding customer service issues that improve the overall operations
of the members.
Customer Service Institute of Australia -
CSIA is a professional, membership-based body dedicated to improving the standards
of customer service both at an individual level and at a corporate level across
Australian industry. It is also involved in the development of internationally accredited
service and business management standards.
International Customer Service Association -
Promotes the development and awareness of the customer service profession through
networking, education and research. Activities, publications, case histories, merchandise
and related links.
Mystery Shopping Providers Association - Formed
for the purpose of strengthening the mystery shopping industry throughout the world.
It is the organization's goal to improve and stimulate the acceptance, performance,
reputation and use of mystery shopping services internationally.
Toronto Chapter of the International Customer Service
Association - Membership details, activities, newsletter, career opportunities,
and contact information.
AchieveGlobal - Helps improving the
performance of their people through training in leadership development, sales effectiveness
and customer service.
Adroit Consulting - Focused
on strategy and operational change in mid-market companies, specializing in improving
sales, channels, customer service and product marketing execution, yeilding measurably
improved profit and ROI.
Aegis Communications Group, Inc. - Offers
assistance with customer service, acquisition and retention programs, as well as
customized marketing research targeted by customer base.
AeroComp Consulting Inc. - Conducts customer
service and relationship marketing consulting. Profile, rates and contact details.
Ageless Media - Management and technology
consulting company that specializes in customer relations and customer service systems.
Business Insights Group - Provides
customer and employee satisfaction consulting. Also training, mystery shopping solutions,
surveys and culture audits.
Caleris - Offers support and reporting services
Cape Consulting Ltd - Delivers measurable
and sustainable improvements in customer service, customer satisfaction and customer
CRM (UK) Ltd - Consultancy practice specialising
in customer relationship management. Details about the company, services, clients,
publications, events and contact information.
The Customer Champion Institute -
Provides consulting, training, and publication services to improve customer relationships
Customer Transformations Ltd.
- Consultants in sales and customer services.
CustomersFirst. - Assists companies
in obtaining, analyzing, and responding to their customers' feedback. News,
products and services, contacts.
EBI Consulting - Providing assessment
and consulting services. learning room, press services.
eLoyalty - Management consulting, systems
integration, and managed services company focused on optimizing customer interactions.
Eworkmarkets - Specialized
experts are found for technical field consulting, troubleshooting, research.
GCCRM - Offers customer relationship management
evaluation services. Case studies, training programs and links to resources.
Hamilton Contact Center Services - 24/7
contact center providing inbound, outbound, and e-contact services. Specializing
in sales, tech support, and customer service.
Harding & Yorke Group Plc - Provides
loyalty, empathy and customer relationship solutions. Company mission, list of clients
and contact information.
Keep Customers - Informative site dedicated
to keeping current customers.
NRS Corporation - Contains information
on customer satisfaction research, employee, trade and supplier feedback, and sales
Parago, Inc. - Design, development and management
of customer service focused marketing programs.
Reviewit4u.com - Provides service evaluations,
online reviews, personal concierge services, and research.
Roger Rowett and Associates - Focus on
service evaluation and customer consultation. Specializes in care, education, and
The Service Quality Department - Customer
service consulting and training organization.
ShopTalk - Providing business solutions
and strategies for organizations and clients about changing trends in the retail
Snow & Associates - Dedicated to information
and training regarding customer service and leadership issues.
Support Channel Ltd. - Specialists
in the topic and in customer management. List of services and contact information.
Synetro Group, LLC - Offering consulting
services aimed at customer experience for usability, and sales strategy. Company
profile and contacts.
TARP - Specialises in the measurement of customer
satisfaction and loyalty.
Trendsource, Inc. - Offers customer service
evaluations, compliance audits, awards programs, competition shops, and other key
market intelligence reports.
Your Customer Ltd. - Specializing
in customer service assessments and improvements. Details of services and processing.
Zero Variance - Provider of quality,
compliance, and performance assurance services to the contact center industry.
Australian Achiever Awards - Awards
to recognise excellent customer service, giving you a distinctive edge over competitors.
Belding Skills Development Corp. - Provides
seminars and workshops on the topic. List of services, newsletter and contacts.
BizHotline - Business training videos
and CDs for customer service, corporate human resource, business management, sales,
and team building.
Ceres Innovations Inc. - The CERES
model places employees at the center of customer relations within the company
Communication Strategy Consultants
- Provides tailored and off-the-shelf customer service training services, videos,
and consulting. Based in Greater New York Metro area.
ContactPoint - Focus on customer
service and sales training. Provides training, monitoring, and coaching solutions.
CRM & SFA Best Practices -
Features articles about using and setting up customer relationship management and
sales force automation solutions.
CRM Blog - News and commentary on CRM topics,
including software and implementation.
CRM Daily - CRM news and information.
CRM Event - Resource featuring weekly updated
news and event schedules.
Aceflex - All-in-one multi-channel e-commerce
software product for small/medium size companies worldwide.
Actricity - Offers web-based software to
manage customer relationship and networking the CRM processes in sales, marketing
Aestiva - Web-based solutions including help
tickets, knowledge base, contact management, and email management.
Aexis - Distributor and integrator in the Benelux
and France of Advanced Business Intelligence solutions, which comprise corporate
performance management, olap, crm, data warehousing and web applications.
Blue Tahiti Software Ltd - Provider of
analytical CRM systems. Innovative companies use our software to slash sales and
marketing costs. News and events. Contacts.
Castle CRM - Providers of CRM data integration
solutions. Resource library, list of clients. Contacts.
Charter Continuum - Customer relationship
management with software for handling customer feedback ensuring customer retention.
Chordiant Software - Business process
automation and customer service applications. Includes products, services, and clients.
Acorn Management Associates - Mystery shopping
provider. Specializes in automotive after sales care. Also offers design, development
and manufacture of specialist tools.
ACRA, Inc. - Retail, restaurant, service,
sales and entertainment complex mystery shopping. Online application.
Advanced Phone Ups - Telephone training and mystery
shopping of all types of vehicle dealerships.
ICC - Decision Services - Mystery shopping and
merchandising solutions. Services retail and restaurant industry. Programs customized
to meet the objectives and budget of customers.
ICU Associates Inc. - Provides services
in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and
convenient stores. Also provides private investigations in the US. Shopper application
Image Checkers - Providers of mystery
Imaginus Training & Development Inc.
- Mystery shopping, web shopping, training, motivational seminars, and focus groups.